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Accessibility

Morneau Shepell is committed to providing services in a way that respects the dignity and independence of people with disabilities. The organization strives to ensure that people with disabilities are able to receive accessible services.

Multiple delivery channels and formats

Morneau Shepell delivers services through different channels and in different formats, including:

Websites

We follow accessibility best practices as outlined in the Web Content Accessibility Guidelines (WCAG) 2.0.

E-Counselling
  • Professional counselling service delivered via written email exchange.
  • Counselling without the rigidity of appointments; access anytime, from anywhere.
  • SSL-secure website maintains the highest level of security for all correspondence.
Professional counselling service delivered via written email exchange.
  • Counselling without the rigidity of appointments; access anytime, from anywhere.
  • SSL-secure website maintains the highest level of security for all correspondence.
First Chat
  • Instant employee support;
  • Real-time online communication for two types of support:
    • Immediate issue exploration with a professional counsellor;
    • Employee and Family Assistance Program (EFAP) support service inquiry and booking;
  • Ultimate convenience and privacy.
In-person
  • Counselling sessions are held in an office at a pre-determined appointment time.
Phone and TTY (text telephone)
  • Our call centres, three for EFAP and three for Pension and Benefits, use TTY (text telephone).
  • Our call centres can handle calls in English, French, and Spanish, and the language line supports up to 154 additional languages.
Print and text-based information

The Accessibility for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a law that was passed by the Province of Ontario which allows the government to develop and enforce specific standards for accessibility. The standards are intended to achieve accessibility for people with disabilities in the areas of customer service, transportation, the built environment, information and communication, and employment.

The Customer Service Regulation establishes accessibility standards for the provision of goods and services and applies to private sector organizations as of January 1, 2012. Morneau Shepell's Policies, Practices, and Procedures for Accessible Service document outlines the organization's approach to accessible customer service for clients in Ontario. The document is also available upon request by:

Mail:

Accessibility Officer
Morneau Shepell
895 Don Mills Rd, Tower One, Suite 700
Toronto, Ontario M3C 1W3

Email: accessibility@morneaushepell.com

Accessibility and AODA related services

Morneau Shepell has a diverse range of services to assist clients in making their organizations more accessible and in meeting the accessibility policies and procedures requirements under the AODA.

  • Our consultants in our EFAP have expertise in Human Rights Legislation, Occupational Health Legislation, and Workplace Harassment and can review client policies or work with clients to develop them.
  • Our workplace training offers self-paced online training designed to help employers meet legal obligations and help employees feel more confident in serving customers and clients with disabilities.
  • Our Attendance and Disability Management Services offer support for people leaders and employees and include consulting, ergonomics, claims management, accommodation, and return to work.
COC Mental Health Partner