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Employee and Family Assistance Programs

Every day Shepell delivers innovative solutions through people, technology and processes that answer the questions and needs of both businesses and their people, anytime, anywhere. You can depend on Shepell.

You can depend on Shepell

An Employee and Family Assistance Programs (EFAPs) supports and assists employees and their immediate family members in assessing and resolving work, health and life issues.

More than compensation and advancement, employees want to feel supported by their organization in times of personal challenge.

Complimentary to employees and their family members, EFAPs provide accessible, confidential and immediate support for a range of health and wellness issues.

EFAPs are a good investment

  • Reduce costs related to employee health benefits and disability
  • Reduce absence rates and associated costs
  • Solidify your position as an employer of choice; attract and retain talent
  • Learn from the experts; working with your organization, we’ll identify needs, educate employees and promote health and wellness in your workplace
  • Engage your employees by supporting them and their families

Employee support

Professional counselling under the Employee and Family Assistance Program (EFAP) is accessed voluntarily by the employee and family members, and is strictly confidential. Our EFAP counsellor network is a multi-disciplinary team of professionals who have master's degrees or PhDs in the fields of psychology, clinical social work or educational psychology.

Professional counselling - convenient and flexible:

Face-to-face counselling remains a very popular and effective counselling delivery option; however, with individuals' increasing comfort with technology, and demand to access services when and how they choose, many services including clinical ones are moving online. Our program offers resources, support and advice on a full range of issues faced by individuals, parents, families, teens and young adults.

If you are an employee or family member, click here to see our full suite of services available to you.

Innovation:

We operate in a culture of continuous improvement as we strive to always be at the forefront of innovation in our industry, bringing valuable changes and additions to enhance our clients' experiences. Recent relevant examples include:

People leader support

The challenge for people leaders; juggling the priorities of the organization with the needs of the employees they lead. Its a delicate skilled balance, and one that plays a key role in an organization's success.

We're here to help people leaders to support and achieve a positive, healthy and productive work environment, fostering success for a leader, but also helps employees achieve their goals as part of a productive team.

Log in to workhealthlife.com to discover 24/7/365 access to EFAP support, services and tools. Our recent improvements include a dedicated manager area, making it easier to find relevant information and support designed just for them; the people leader.

Through confidential people leader consultations - now available via First Chat on workhealthlife.com in the Manager Area - and a variety of additional expert resources, leaders will be able to:

  • Recognize troubled employees and learn how to help
  • Identify and address performance or emotional/mental health issues
  • Effectively deal with personal challenges as a People Leader
  • Learn more about health and wellness issues
  • Enhance skills needed to succeed as a People Leader

Small and medium business support

Shepell's Priority EAP is a specialty Employee Assistance Program designed for small and medium businesses. Nearly 10,000 Canadian companies trust Shepell EAP to address issues relating to the mental, physical and social wellbeing of their employees, keeping their organizations healthy and productive.

To learn more, read here.

Global support

The Global Employee Assistance Program (EAP) with Shepell provides confidential counselling and support promoting the psychological health and well-being of your workforce worldwide.

With an established and trusted professional global EAP network, employees and their families can access their employee assistance program 24/7/365 for everyday concerns and complex issues worldwide.

  • Master's Level and local EAP counsellors offering face-to-face and telephonic counselling worldwide.
  • Local or regional EAP access and referral capabilities.
  • Local or regional representation and corporate liaison capabilities.
  • Online support and information through our client website.

Benefits

  • Key support program for employee health and wellness, workforce productivity increases and cost reduction.
  • Employees and family members have 24/7/365 confidential access to our worldwide network of EAP professionals trained to resolve personal, emotional and workplace issues.
  • Traumatic Event Support that can be quickly mobilized to respond to a crisis or major disaster with on-site debriefings and follow up.
  • Manager Consultations for workplace issues and strategies for effective resolution.
  • Cultural sensitivity and flexibility in implementation and EAP delivery.
  • Targeted communications and EAP promotional support.
  • Detailed reporting provides insight to opportunity and risk specific to your organization.
  • Consistency of standards of quality.

Through our EAP, we help organizations improve their bottom line by contributing to the well-being and productivity of their workforce. Together we can develop a solution that engages your employees: the driving force of your organization.

Expatriate support

The Expatriate Employee Assistance Program (EAP) with Shepell provides confidential counselling and support promoting the psychological health and well-being of your workforce while abroad. Our worldwide network of professionals possess expertise in cross-cultural dimensions and the unique challenges faced by Expatriates.

  • Master's Level EAP counsellors offering face-to-face, telephonic and video counselling worldwide in 50+ languages during all stages of expatriate assignment.
  • EAP members only website expatriate-specific information and resources along with country information for 50+ locations.
  • Two convenient options to make counselling appointments: telephonically or via Members only website.
  • Immediate translation service supporting 200+ languages.

Shepell employee assistance program for Expatriates helps them and their families with the social, as well as the deeply emotional and psychosocial aspects of international relocation - setting us apart from any other firm in the industry.

Benefits

  • Key support program for employee health and wellness, workforce productivity increases and cost reduction.
  • Employees and family members have 24/7/365 confidential access to our worldwide network of EAP professionals trained to resolve personal, emotional and workplace issues.
  • Traumatic Event Support that can be quickly mobilized to respond to a crisis or major disaster with on-site debriefings and follow up.
  • Manager Consultations for workplace issues and strategies for effective resolution
  • Minimize on-site failures and premature returns of Expatriates.
  • Cultural sensitivity and flexibility in implementation and EAP delivery.
  • Targeted communications and EAP promotional support.
  • Detailed reporting provides insight to opportunity and risk specific to your organization.
  • Consistency of standards of quality.

Through our EAP, we help organizations improve their bottom line by contributing to the well-being and productivity of their workforce. Together we can develop a solution that engages your employees: the driving force of your organization.

Intercultural solutions

Shepell's Intercultural Solutions offer a comprehensive suite of services designed to support domestic workforces, expatriate employees and their families. Global managers, short-term business travelers, and groups that require assistance in working across cultural borders also benefit from our solutions. Unique to the industry, we offer a holistic approach through our clinical and training-based services.

53% of expatriates consider cross-cultural adjustment of high-importance when it comes to the success of their assignment.
66% of companies expected their number of international assignees to increase in 2011. (Global Relocation Trends Survey Report 2011)

Intercultural Solutions with Shepell speaks to the growing diversity and mobility of today's workforce, offering solutions to the cross-cultural challenges and opportunities in every work environment. You no longer have to be an international organization to have global challenges!

Expatriate Support Services

Shepell employee assistance program for Expatriates helps them and their families with the social, as well as the deeply emotional and psychosocial aspects of international relocation - setting us apart from any other firm in the industry.

Selection & preparation services (clinical):

  • Pre-departure preparation & evaluation service
  • Personal/family preparation service

Cross-cultural trainings:

  • Expatriate/family & youth cross-cultural training
  • Intercultural executive coaching
  • Short-term assignment & global business
  • Global business traveler training

Destination services:

  • Preview trip/area orientation
  • Home search
  • Settling in assistance
  • Schooling assistance
  • Depart & disconnect services
  • Lease renewal

Up to 25% of all international assignments end prematurely, which experts attribute to the inability to make the necessary cross-cultural adjustments. When asked about the most critical issues they faced, 25% of expatriates ranked difficulty with the new location as the most problematic. (Global Relocation Trends Survey Report 2011)

Repatriation services:

  • Business repatriation training
  • Adult & youth repatriation training
  • Personal/family repatriation program (clinical)

The lack of repatriation services for cross border and international assignments continues to be an area of missed opportunity and risk for organizations. Only 14% of companies track retention rates among repatriated employees - yet the most number of international assignees (28%) leave the company within 1 year of a completed assignment. (Global Relocation Trends Survey Report 2011)

Online asessment tools & additional tesources:

  • Cross-cultural adaptability inventory
  • Intercultural development inventory
  • International relocation center­ online country specific information (covering 170 destinations worldwide)
  • The culture compass

Group business trainings

Ensuring your organization will thrive in today's global business environment is critical. Our group or team learning sessions will illustrate the impact of culture on communication and business practices and provide tools for increased effectiveness and productivity. Sessions can be customized to your unique needs.

  • Becoming Worldwise™
  • Communication across cultures
  • Country specific group program
  • Corporate social responsibility & sustainability programs

All solutions can be offered as stand-alone services or uniquely bundled to meet the needs of your organization.

For more information, please contact us at 1 800 461-9722 or ics@shepellfgi.com.

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If you are an employee or family member, click here to see our full suite of services available to you.
COC Mental Health Partner